rjbett Privacy Policy

This Privacy Policy (the "Policy") sets out the manner in which rjbett collects, processes, stores, and protects the personal data of individuals who access or use the rjbett platform at rjbett.cam (the "Website"), including any associated mobile applications and digital services (collectively, the "Platform"). rjbett is committed to handling all personal data in a responsible, transparent, and lawful manner.

By registering an Account, accessing the Platform, or otherwise providing your personal information to rjbett, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform and may request the closure of your Account by contacting our support team.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling policy, which together govern your use of the rjbett Platform.

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

rjbett collects Personal Data from players through a number of channels, including the Account registration process, ongoing platform usage, payment transactions, customer support interactions, and KYC verification submissions. The categories of data we collect include:

rjbett does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless specifically required for responsible gambling obligations (for example, where a player discloses a gambling problem in a support interaction). Any such data disclosed voluntarily will be treated with the highest degree of confidentiality.

rjbett uses the Personal Data we collect for the following specific purposes. We will not use your data for any purpose that is incompatible with those listed below without first obtaining your explicit consent or as otherwise permitted by applicable law.

• Account Management: To create, maintain, and manage your registered Account, verify your identity, and ensure you meet the 21+ age eligibility requirement.
• Service Delivery: To provide access to all Platform features including sports betting markets, live casino games, slot titles, and promotions relevant to Malaysian players.
• Payment Processing: To facilitate deposits and withdrawals via your chosen payment method (Touch 'n Go eWallet, DuitNow, FPX, Maybank2u, CIMB, Public Bank, Hong Leong, Boost, GrabPay, or USDT TRC20) and to maintain accurate transaction records.
• KYC & Compliance: To verify your identity, conduct Anti-Money Laundering (AML) checks, and comply with applicable legal and regulatory obligations.
• Customer Support: To respond to your enquiries, complaints, and feedback, and to maintain records of communications for quality and compliance purposes.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorised Account access, bonus abuse, collusion, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gambling: To monitor gambling activity for signs of problem behaviour and to apply responsible gambling tools (deposit limits, session reminders, self-exclusion) in accordance with your preferences and rjbett's obligations.
• Marketing Communications: Where you have provided consent, to send you promotional offers, bonus notifications, and platform updates by email or in-platform message. You may opt out of marketing communications at any time via your Account settings.
• Platform Improvement: To analyse aggregate usage patterns, improve the Platform's performance, personalise content, and develop new features based on player behaviour and feedback.

rjbett processes Personal Data on one or more of the following lawful bases, consistent with applicable data protection legislation:

• Contractual Necessity: Processing required to perform the contract between you and rjbett — specifically, to operate your Account, process your wagers, and handle payment transactions.
• Legal Obligation: Processing necessary to comply with our legal and regulatory obligations, including KYC identity verification, AML transaction monitoring, and record-keeping requirements.
• Legitimate Interests: Processing carried out in pursuit of rjbett's legitimate business interests, such as fraud detection, platform security, responsible gambling monitoring, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, informed consent — principally for the purpose of sending marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

rjbett does not sell, rent, or trade your Personal Data to any third party for commercial purposes. We may, however, share your Personal Data with the following categories of recipients where necessary and lawful:

• Payment Service Providers: We share financial data with Malaysian payment processors and e-wallet operators (including Touch 'n Go eWallet, DuitNow, FPX, Maybank2u, CIMB, Public Bank, Hong Leong Connect, Boost, and GrabPay) strictly for the purpose of processing your deposit and withdrawal transactions.
• Identity Verification Providers: KYC Data may be shared with third-party identity verification and AML screening service providers engaged by rjbett to fulfil our compliance obligations.
• Game Content Providers: Aggregated, anonymised behavioural and performance data may be shared with game content licensors and live casino studio providers for the purpose of game performance analysis and improvement.
• Fraud Prevention and Security Partners: Technical and behavioural data may be shared with cybersecurity and fraud prevention partners where necessary to protect the integrity of the Platform and the security of player Accounts.
• Legal and Regulatory Authorities: rjbett may disclose Personal Data to competent governmental authorities, regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory direction. We will notify you of any such disclosure to the extent permitted by law.
• Corporate Transactions: In the event of a merger, acquisition, reorganisation, or sale of all or part of rjbett's business, your Personal Data may be transferred to the successor entity, subject to equivalent data protection obligations being assumed by the acquiring party.

rjbett uses cookies and similar tracking technologies on the Platform to provide a functional, secure, and personalised experience. By continuing to use the Platform after being notified of our cookie usage, you consent to the placement of cookies on your device in accordance with this Policy.

The types of cookies used by rjbett include:

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform, including the ability to maintain your login session or apply saved preferences.

rjbett retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. Our general retention periods are as follows:

• Active Account Data: Retained for the duration of your Account relationship with rjbett and for a minimum period of 5 years following Account closure, in accordance with AML and financial record-keeping requirements.
• KYC Documentation: Retained for a minimum of 5 years from the date of submission, or longer where required by applicable law.
• Transaction Records: Deposit and withdrawal records, including associated payment method identifiers, are retained for a minimum of 7 years for financial audit and AML compliance purposes.
• Customer Support Communications: Live chat transcripts and email correspondence are retained for up to 3 years from the date of the interaction.
• Marketing Consent Records: Records of your marketing consent or withdrawal thereof are retained for the duration of your Account relationship and for a period of 3 years thereafter.
• Technical & Behavioural Data: Anonymised or aggregated analytical data may be retained indefinitely. Identifiable technical log data is typically deleted or anonymised within 12 months of collection.

Upon expiry of the applicable retention period, Personal Data is securely deleted, anonymised, or archived in a manner that prevents further processing, except where retention is required by law.

rjbett implements industry-standard technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:

• Encryption in Transit: All data transmitted between your device and the rjbett Platform is encrypted using 256-bit Transport Layer Security (TLS/SSL), the same standard used by major financial institutions and banks in Malaysia.
• Encryption at Rest: Sensitive Personal Data, including financial information and KYC documents, is stored in encrypted form within secured data environments.
• Access Controls: Access to Personal Data within rjbett's systems is restricted on a strict need-to-know basis. All internal access is logged, audited, and subject to role-based permissions.
• Two-Factor Authentication: Player Accounts support optional two-factor authentication (2FA) for additional login security. rjbett strongly recommends all players enable 2FA.
• Regular Security Audits: rjbett engages independent cybersecurity specialists to conduct regular penetration testing, vulnerability assessments, and security audits of our Platform and infrastructure.
• Data Breach Response: In the event of a Personal Data breach that presents a risk to your rights and interests, rjbett will notify affected players without undue delay and will take all necessary steps to contain, investigate, and remediate the breach.

While rjbett takes every reasonable precaution to protect your Personal Data, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for notifying us immediately if you suspect any unauthorised access to your Account.

As a player on the rjbett Platform, you have the following rights in respect of your Personal Data. To exercise any of these rights, please contact our support team at [email protected] (plain text — not a clickable link) with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and fulfil it within 30 calendar days, or notify you of any lawful reason for delay.

rjbett's Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect Personal Data from any person under the age of 21. If we become aware that Personal Data has been submitted by or collected from a person under the age of 21, we will immediately suspend the relevant Account, delete all associated Personal Data, and — where applicable — return any deposited funds to the payment source.

If you are a parent or guardian and believe that your child under the age of 21 has submitted Personal Data to rjbett, please contact us immediately at [email protected] (plain text only). We take underage access to gambling platforms extremely seriously and will act on all such reports without delay.

The rjbett Platform integrates with third-party service providers in order to deliver certain features, including payment processing, identity verification, game content, and customer support infrastructure. Each of these providers operates under its own privacy policy and data processing terms.

rjbett conducts due diligence on all third-party Data Processors and requires, by contract, that they process Personal Data only on our instructions, maintain appropriate security standards, and do not use rjbett player data for their own independent purposes.

Where Personal Data is processed by a third-party provider located outside Malaysia, rjbett ensures that appropriate contractual safeguards are in place to protect your data in accordance with applicable data protection standards. rjbett does not transfer personal data to countries that do not provide an adequate level of protection without first ensuring appropriate safeguards are established.

rjbett reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. The effective date of the current version of this Policy is displayed at the top of the page.

Where any amendment is material — meaning it changes the nature of the data we collect, how we use it, or your rights in relation to it — we will notify you by email to your registered address and by in-platform notification prior to the change taking effect. Your continued use of the Platform following the effective date of any amended Policy constitutes your acceptance of the revised terms.

We recommend that you review this Privacy Policy periodically to remain informed of how rjbett manages your Personal Data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which rjbett processes your Personal Data, please contact our Data Support team through any of the following channels:

• Email: [email protected] — please include "Privacy Policy" or "Data Rights Request" in your subject line (plain text — not a clickable link)
• Live Chat: Available directly on the Platform, 24 hours a day, 7 days a week. Our support team will escalate data-related requests to the appropriate team within one business day.
• Response Commitment: We acknowledge all data rights requests within 5 business days and aim to fulfil them within 30 calendar days.

For complaints relating to the handling of your Personal Data that have not been resolved through our internal process, you may wish to seek advice from a relevant consumer protection or data protection authority in your jurisdiction.